Monday, May 2, 2011

SONY: A COMPANY FOR TRUSTED CUSTOMER SERVICE??

Sony’s popular online gaming service, the Play Station Network, has recently been attacked by hackers. The result of this attack is said to have led to credit card numbers, addresses, and other such personal information of tens of thousands, and thousands of people being leaked to the open public. Obviously, this is a very awful, and scary thing to think of what kinds of people now have access to this information. I'm not so much upset at Sony for this. They got hacked, and are trying their hardest to fix the problem. What they really screwed up with was relaying the information. It took Sony 9-days to let everyone know about the hacking. Their PSN service went down 9-days prior the announcement, but they wouldn't reveal why they had to shut it down, and they did claim they were aware that a breach was possible, they just didn't think that was the case. All PSN users have been forewarned to keep a steady eye on their bank accounts now, but even still, with this information having been out with nobody's knowledge for 9-days, it is possible it could be too late. This is all according to Sony's official blog.

PSN users have already started reporting random sums of money, up to hundreds of dollars, having just gone missing from their bank accounts. These reports have been coming into a variety of news sites, and gaming news sites, such as IGN. It is true that some reports could just be crying wolf, but a number of reports have been made with an official bank statement to clarify. Although, whether these reports are tied to the incident remain unknown, but given the situation, and the number of them, I think it's likely. Better safe than sorry, I say.

Along with this, there have also been a number of reports of people claiming to have bought PSN user information from other people who are tied to the incident. Again, it's hard to get a solid confirmation on how real that is, Sony said on their official blog that they have proof the reports have been real, but they cannot disclose the information.

All of these scares are outrageous and shouldn't be happening. Many out there say there's nothing to worry about, and to just keep an eye on your bank account and cancel your credit cards. I say more than this should be done. This was a huge screw-up on Sony's part, not only with the way they handled relaying the information, but they haven't made any compromising statements towards their customers. While services like Netflix, which can be streamed through PSN, are offering their users a month of their premium service to it's PSN based subscribers, to show their gratitudes. There was also a rumor floating around on prestigious video game news site, Joystiq, that Sony had been offered to buy back all the information, but they refused. Sony just seems to be doing very little to show their concern for their customers, and I find no reason to cut them any slack, as many appear to be doing.

Currently, PSN is still shut down, and Sony has yet to announce when the service will be available again.

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